How to bind your Pass？

Follow the steps showing in the pics above and finally you will bind your Pass successfully. 

Q & A

1.When is 2024 Shanghai Travel Pass valid for use?

A: The product is valid from now until December 31, 2024, with some venues having month and date restrictions, subject to the information on the “iwen1com” reservation platform. 2024 Shanghai Travel Pass is a time-limited product, thus reservations cannot be made outside of the validity period, and will be void if it expires. The product is non-transferable, non-exchangeable, non-extendable and non-refundable (unless otherwise provided by law).

2.How can I make a reservation for 2024 Shanghai Travel Pass?

A: Pay attention to "iwen1com" WeChat official account, enter the menu bar of "Ticket Exchange", log in through your cell phone number, click "Add Ticket", and use 2024 Shanghai Travel Pass card password to bind your real name (please make sure to bind your name on passport), then you can start to reserve the venue.

3.How can I verify 2024 Shanghai Travel Pass to enter the museums?

A: Please travel AFTER successful reservation, and come to the venue on the reservation date of use and verify the admission with your original valid ID (children without ID card can be verified by the accompanying adult presenting the electronic file of the page where the child's family register is located), subject to the information on the “iwen1com” reservation platform. If you do not verify your ID card, your free ticket will be invalidated. If you do not make a reservation or come to the museum on a non-reservation date, you will not be able to verify your admission.

4.Can I cancel my reservation for 2024 Shanghai Travel Pass?

A: All venues do not support day reservations and cancellations. Some venues need to cancel the reservation one or two days in advance, and a few venues (programs) do not support cancellation of the reservation.

5. Can people share 2024 Shanghai Travel Pass? Can I use it for an unlimited times?

A: No, it can only be used by one person with a real-name ticket holder.

6. Can I return or exchange my 2024 Shanghai Travel Pass after purchasing?

A: No. 2024 Shanghai Travel Pass is a special product and is not transferable, exchangeable, extendable or refundable (unless otherwise provided by law).

7. How many copies of 2024 Shanghai Travel Pass can be bound to one phone number? and to the same ID card?

A: Since 2024 Shanghai Travel Pass is a product for the public, in order to prevent ticket scalping, one phone number can only be bound to three copies of the Pass. One ID can only be bound to one copy of 2024 Shanghai Travel Pass, which can only be used by the person whose real name is bound.

8. Can foreigners use 2024 Shanghai Travel Pass? How do I get in without a Chinese resident ID card?

A: Foreigners are welcome to use the Pass. You can use your passport for binding. Please bring your original passport with you when you visit the attraction for verification after booking.

9. How many programs are free for children in 2024 Shanghai Travel Pass? Do children need to make a reservation?

A: Different attractions have different height or age restrictions on free admission for children, and parent-child venues generally do not have a free admission policy for children, depending on the venue's latest policy. Children who do not qualify for free admission must make a reservation with 2024 Shanghai Travel Pass, so it is recommended to purchase a copy of the Pass for children.

10. Can I redeem a 2024 Shanghai Travel Pass for free admission for one child and one parent in the parent-child activities?

A: No, you can’t. Therefore, it is recommended to purchase a 2024 Shanghai Travel Pass for children and use the children's ID card information to bind the Pass in their real names.

11. Can two adults who have purchased and tied the Pass in their real names transfer one of the adults' free pass status to the child for actual use?

A: No, you can’t. Children also need to purchase and bind the Pass with their real names in order to use the free tickets for parents and children.

12.The Pass is not available during national holidays, but can I use it on weekends?

A: Reservations can be made on weekends and weekdays. National holidays usually refer to Labor Day, National Day, Mid-Autumn Festival, New Year's Day, Spring Festival, Dragon Boat Festival, etc. A few venues are not open for reservations on national holidays because of the heavy traffic and poor visitor experience. Further information on the reservation platform is subject to "iwen1com".