Specific refund rules are as follows: (the show pre-sale time: 10:00 on 3 May 2025)

• Within 48 hours of advance sales opening, namely from 10:00 on 3 May 2025 to 09:59 on 5 May 2025, unconditional free refunds may be processed during the ticketing platform's customer service operating hours;
• From 10:00 on 5 May 2025 to 23:59 on 31 July 2025, ticket holders may request refunds during the ticketing platform's customer service hours, subject to a 20% handling fee based on the actual ticket price paid;
• Ticket holders may request refunds between 00:00 on 1st August 2025 and 23:59 on 31st December 2025 during ticketing platform customer service hours, subject to a 30% refund processing fee based on the actual ticket price paid;
• Ticket holders may request refunds during customer service hours on the ticketing platform between 00:00 on 1 January 2026 and 23:59 on 10 January 2026. A refund processing fee equivalent to 50% of the actual ticket price paid will be charged.
• Refund processing will cease from 00:00 on 11 January 2026. No further requests for ticket refunds or exchanges will be accepted under any circumstances.

• Any government-issued driver’s license or ID card containing a photograph and date of birth
• Thai or foreign government-issued passport containing a photograph and date of birth
• Foreign government-issued driver’s license/ID with color photocopy of passport
• Temporary government documents proving you are currently renewing a license—ONLY if accompanied by passport or expired license

• NO School ID
• NO Consular ID
• NO Birth certificate
• NO Expired ID of any kind
• NO Photocopy of any ID (except as noted)
• NO Temporary driver’s license without passport or expired license

• Re-entry/ins & outs are not permitted. Your wristband may be scanned in only once per day.
• Smoke only in designated areas.
• Overnight camping in the vicinity of the venue is strictly prohibited.
• Your physical well-being is your responsibility. Please bring clothing suited for all weather, including comfortable footwear (platform shoes or heels may cause falls), and pay attention to any symptoms of illness, heat and sun exposure.
• We advise you to take public transportation.
• Dispose of trash according to its recycling category, and do not litter the streets.
• Please respect the communities and neighborhood around the festival, and refrain from actions disrespecting the neighbors, including but not limited to: causing unnecessary noise, destroying public/private property/wildlife, parking illegally (which may hamper the mobility of emergency vehicles), or littering.
• Admission may be restricted at each stage due to capacity.
• Unauthorized/unlicensed vendors, solicitations, handbills, sampling, giveaways, etc. are not permitted on the festival grounds.
• Official merchandise sold at the festival may not be exchanged or returned after purchase, except defective items.
• The event organizers, performers or venues will not be held responsible for any accidents, mishaps, injuries or thefts occurring inside or outside of the venues. We must ask you to take responsibility for your own actions.
• Dangerous acts—such as moshing, crowd-surfing, stage-diving, or sitting on designated dancefloor areas—are prohibited. The event organizers will not be held responsible for injuries suffered by way of negligence of personal safety. The event organizers will see to first aid and arrange emergency services in case of injuries caused by prohibited dangerous acts, such as diving or moshing, but will thereafter not be held responsible. Furthermore, if such accidents involve a third party, it is the responsibility of all parties concerned to find ensuing action toward legal revisions. The event organizers will under no circumstances intervene or become involved in troubleshooting in such instances.
• Anyone found entering the event unlawfully will be taken into police custody, for whatever the reason, and compensation for such actions will be charged.
• Headliners are permitted to bring compact digital cameras and camera phones, only for the purpose of personal viewing. Professional-caliber cameras are prohibited. In the case a legal conflict arises relating to audio and/or visual recording using any form of recorders/devices, of any individuals including but not limited to performers, audience, and/or public and private facilities, the responsibility shall fall strictly onto the person who acted. The event organizers will under no circumstances become involved.

• Professional photo, video, or audio recording equipment (no detachable lenses, tripods, big zooms or commercial-use rigs)
• Laser pointers and air horns
• Totems of any kind
• Drones, remote-controlled aircraft, toys
• Toy guns, water guns, slingshots
• Balls or Frisbees
• Tents, large umbrellas, chairs or blankets
• Weapons of any kind (includes pocket knives, pepper spray, fireworks, etc.)
• Illegal substances
• Drugs or drug paraphernalia
• Massagers
• LED gloves or LED microlights used for light shows
• Pacifiers, dust masks or gas masks
• Eye drops (available inside festival at the general store)
• Aerosol products/cans
• Liquid makeup
• Unsealed tampons (upon entry)
• Open packs of cigarettes (upon entry)
• E-liquid or E-juice of any kind (a selection of premium liquids from a variety of name-brand vendors will be available inside the venue)
• Glass, cans, cups or coolers
• Outside food or beverages (including alcohol and candy)
• Markers, pens or spray paint
• Large chains or spiked jewelry
• Stickers, flyers
• Bota bags
• Large purses, bags or backpacks (over 12″×12″)
• Stuffed animals or dolls
• Pets