Please read this privacy policy carefully, as it describes what personal information we collect and obtain and how we use it.
When you browse this website ("Site"), information about your visit is automatically stored in our web server logs. The server logs store the details of the pages and content you request when you click on links on our website. For example, they will store your IP address and the date and time of page requests.
We also collect information about your website usage using cookies.
You can browse our Site without providing us any personal information, but to purchase tickets, you must create a 247tickets account. Once you register with 247tickets, some of the information we collect about your use of this Site will be linked to your account.
We do not store payment card details, nor do we share customer details with any third parties except as set out below.
We collect various personal details when you fill in our registration and order forms (such as your name, phone number, address, email address, etc). We also keep a record of your transactions with 247tickets and any correspondence between us.
You may be asked for further information if we run surveys, competitions, prize draws and other promotional activities. If this is the case, this Privacy Policy will apply to the personal information you provide, but please check for any specific terms that apply each time you participate in these activities.
If you'd prefer not to give us any personal information when purchasing tickets for events, please visit the box office at the venue where an event is taking place.
The financial information we collect and how we use it is explained later in this Privacy Policy.
To comply with relevant laws and regulatory requirements, ensure the authenticity of user identities, implement risk controls such as anti-fraud measures, and safeguard system and service security, we may need to collect relevant information for identity verification (real-name or real-person authentication) when you use specific services/features. Applicable scenarios include:
To complete the verification process, you will need to proactively provide authentic identity information (such as your name or ID number; facial recognition data is only required for enhanced security verification where applicable) and authorise us to verify this information through nationally recognised and trusted identity authentication agencies. We will record and store verification information and results in accordance with the law. Such information will only be used for completing the verification process or other purposes stipulated by laws and regulations, and will not be used for any other purposes without your explicit authorisation.
As an authorised ticket agent, 247tickets sells tickets on behalf of the providers of the live events for which you buy tickets. This might be an artist, venue, promoter, fan club, sports club or organisation, producer or sponsor. We refer to the organisers or providers of an event as our "Event Partners". When you purchase tickets for an event, we share your personal information with our Event Partner, but only for the events for which they are providing tickets. There may be more than one Event Partner for each event.
247tickets is the data controller in respect of all information which 247tickets collects and receives about you when you use our services. The Event Partner (in common with 247tickets) is a data controller of the information which relates to their events.
We use your information primarily to provide you with the services and products you request, and related customer services (this includes providing this Site, website administration and security).
We also analyse this information to improve our understanding of you and our customer base in general, so that we can make better decisions about our services, products and content, and provide you with a more customised experience.
Depending on your marketing preferences, we may use this information to help determine which offers, information, discounts and promotions you would most like to receive.
When you first register with the Site, you can decide whether your contact information may be used by us, our Event Partners and selected third parties for direct marketing purposes. Depending on your selection, 247tickets, its group companies, Event Partners and/or other third parties may contact you by email or post with information or offers regarding their goods and services, such as discounts, exclusive offers or event information.
Unless you opt out, 247tickets will send you regular ticket alerts about upcoming shows and events. You will be given an opportunity to unsubscribe in every marketing email we send.
If you change your mind or want to amend your marketing preferences, you can do so at any time from your 247tickets account.
Please note that our systems may take a little time to fully register your updates, so if you continue to receive emails within 48 hours of making changes, please accept our apologies and ignore them.
You will always continue to receive customer service emails from 247tickets — these include order confirmations, event reminders, and information about changes to an event for which you've purchased tickets.
You may also receive marketing information from Event Partners for events for which you have purchased tickets. If you do not wish to receive marketing correspondence from an Event Partner, please use the unsubscribe link in their communications, or contact them directly.
If you've given consent when registering for your personal information to be provided to carefully selected third parties (other than our Event Partners), they may contact you by post, telephone or email with information or offers regarding their goods and services.
247tickets and its Event Partners will not share your data with any third parties without your consent, except under the following circumstances:
Payment processing for this Site is handled by our payment partners, including Stripe and WeChat Pay. Alipay support is planned for a future date. We do not store your full payment card details ourselves; these are handled directly by our payment processors in accordance with their own security standards and privacy policies.
This Site may contain third-party content and links to other websites. 247tickets is not responsible for the privacy practices or content of such websites, and you should read their privacy policies independently.
We make changes and adjustments to this privacy policy from time to time, so please check regularly for updates. Where there is a significant change, we will notify you so that you can decide whether to continue using our services.
We may store information about you using cookies. A cookie is a small text file automatically issued to your device when you visit our Site, and stored by your browser. Cookies help us identify returning visitors and remember preferences you've provided.
Our Site uses cookies to keep track of what you are purchasing, to deliver relevant content, to save your login session so you don't have to re-enter it each time, and for similar purposes.
You can disable cookies or set your browser to alert you when cookies are sent, but if you do so, you may not be able to access some areas of the Site or purchase tickets.
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请仔细阅读本隐私政策，了解我们收集哪些个人信息以及我们如何使用这些信息。
当您浏览本网站（"本网站"）时，有关您访问情况的信息会自动记录在我们的网络服务器日志中。服务器日志会记录您点击网站链接时所请求的页面和内容的详情，例如您的 IP 地址以及页面请求的日期和时间。
我们还通过 Cookie 收集您使用本网站的相关信息。
您无需提供任何个人信息即可浏览本网站，但购票时须注册 247tickets 账户。注册后，我们收集的部分使用信息将与您的账户关联。
除下文所述情形外，我们不存储您的支付卡详细信息，也不会与任何第三方分享客户信息。
当您填写我们的注册和订单表格时（例如姓名、电话号码、地址、电子邮箱等），我们会收集各类个人信息。我们还会记录您与 247tickets 的交易及往来通讯。
如我们开展调查、竞赛、抽奖及其他促销活动，可能会要求您提供进一步信息。在这种情况下，本隐私政策适用于您提供的个人信息，但请注意查看每次参与该等活动时可能适用的特别条款。
如您不希望在购票时提供任何个人信息，请前往活动举办场馆的售票处购票。
我们收集的财务信息及使用方式将在本隐私政策后文说明。
为遵守相关法律法规及监管要求，确保用户身份的真实性，实施反欺诈等风险控制措施，并保障系统与服务安全，我们在您使用特定服务/功能时，可能需要收集相关信息用于身份核验（实名或实人认证）。适用场景包括：
为完成核验流程，您需要主动提供真实的身份信息（如姓名、身份证号；仅在适用增强安全核验的情况下才需要人脸识别数据），并授权我们通过国家认可的可信身份认证机构核实该等信息。我们将依法记录和保存核验信息及结果。该等信息仅用于完成核验流程或法律法规规定的其他用途，未经您明确授权不会用于任何其他用途。
作为授权票务代理商，247tickets 代表您所购门票对应现场活动的提供方进行销售，可能是艺人、场馆、主办方、粉丝俱乐部、体育俱乐部或机构、制作方或赞助商。我们将活动的组织者或提供者统称为"活动合作方"。当您为某活动购票时，我们会将您的个人信息与提供该活动门票的活动合作方共享，仅限于该活动范围。每场活动可能有不止一个活动合作方。
247tickets 是我们在您使用本服务时所收集和获取的关于您的所有信息的数据控制者。活动合作方（与 247tickets 共同）是与其活动相关信息的数据控制者。
我们主要使用您的信息为您提供所请求的服务和产品，以及相关的客户服务（包括提供本网站、网站管理及安全保障）。
我们也会分析该等信息，以更好地了解您及整体客户群体，从而对我们的服务、产品和内容作出更明智的决策，并为您提供更个性化的体验。
根据您的营销偏好设置，我们可能会使用该等信息来判断您最希望收到哪些优惠、信息、折扣和促销活动。
您首次在本网站注册时，可以选择是否允许我们、我们的活动合作方及经筛选的第三方将您的联系信息用于直接营销用途。根据您的选择，247tickets 及其集团公司、活动合作方及/或其他第三方可能通过电子邮件或邮寄方式，向您发送有关其商品和服务的信息或优惠，例如折扣、专属优惠或活动信息。
除非您选择退出，否则 247tickets 将定期向您发送有关即将举行的演出和活动的门票提醒。我们发送的每一封营销邮件中都会提供退订方式。
如您改变主意或希望调整营销偏好设置，可随时通过您的 247tickets 账户进行修改。
请注意，我们的系统可能需要一些时间才能完全生效，因此如您在设置更改后 48 小时内仍收到相关邮件，请见谅并忽略。
您将始终继续收到来自 247tickets 的客户服务邮件——包括订单确认、活动提醒，以及您已购票活动的变更信息。
对于您已购票的活动，您也可能收到相应活动合作方发送的营销信息。如您不希望收到某活动合作方的营销通讯，请使用其通讯中的退订链接，或直接与其联系。
如您在注册时已同意将个人信息提供给经严格筛选的第三方（活动合作方以外），该等第三方可能通过邮寄、电话或电子邮件方式，就其商品和服务向您发送信息或优惠。
未经您同意，247tickets 及其活动合作方不会与任何第三方共享您的数据，但以下情形除外：
本网站的支付处理由我们的支付合作伙伴完成，包括 Stripe 及微信支付；支付宝支持计划于未来推出。我们本身不存储您完整的支付卡信息，该等信息由我们的支付处理机构按其自身的安全标准和隐私政策直接处理。
本网站可能包含第三方内容及指向其他网站的链接。247tickets 对该等网站的隐私实践或内容不承担责任，请您自行查阅该等网站的隐私政策。
我们会不时对本隐私政策作出调整和修改，请定期查看更新内容。如有重大变更，我们将通知您，以便您决定是否继续使用我们的服务。
我们可能通过 Cookie 存储有关您的信息。Cookie 是您访问本网站时自动发送至您设备并由浏览器存储的小型文本文件，有助于我们识别回访用户并记住您提供的偏好设置。
本网站使用 Cookie 来记录您的购买内容、提供相关内容、保存您的登录状态（以免每次访问都需重新登录）等类似用途。
您可以禁用 Cookie，或将浏览器设置为在发送 Cookie 时提醒您，但如此设置可能导致您无法访问网站的部分区域或无法购票。